An AI-assisted operations platform that cut manual dispatch work
We replaced a tangle of spreadsheets and email with a unified operations platform, then layered an AI agent on top to automate dispatch triage and exception handling.
- Less manual dispatch time
- ~40% Less manual dispatch time
- Source of truth, not five
- 1 Source of truth, not five
- Automated exception triage
- 24/7 Automated exception triage
The challenge
Dispatch was coordinated across spreadsheets, WhatsApp and email, so nothing was a single source of truth and errors slipped through daily.
Exceptions — delays, reroutes, failed deliveries — were handled manually, consuming hours of the ops team's day and scaling badly with volume.
What we built
We built a custom operations platform unifying orders, fleet and delivery status on one real-time source of truth, with role-based access and an audit trail.
On top of it, we deployed an AI agent that triages incoming exceptions, drafts resolutions grounded in company policy, and routes only the genuinely ambiguous cases to a human — with every action logged and evaluated.
More work
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